Shawn and Lissa Marquard

National leader in handyman
and remodeling comes to Cleveland
Published May 21, 2008

Case Handyman and Remodeling Services, the nation’s leading home improvement company, is opening in Cleveland. Shawn and Lissa Marquard will serve as the owners, bringing with them more than 45 years of experience in business, sales, home building and remodeling.

Shawn is the grandson of the well-known builder Marquard Homes, known for their large footprint of homes in Cleveland’s West Side suburbs. With a diverse career serving as a solid foundation, he eventually followed in his family’s footsteps and became a business owner.

Unhappy with the level of home improvement service in their area, Shawn and Lissa decided that the time was right to introduce a new breed of home improvement to Northeast Ohio. Case’s unique brand of home improvement and remodeling services was a perfect fit, offering a breath of fresh air from your typical home improvement company that serves Cleveland’s communities. Case’s work for clients encompasses a wide range representing everything from simple handyman work to full remodeling projects such as decks, bathrooms, basements and kitchens.

“In a world of decreasing customer service, where everything is done the quickest and cheapest way possible, the culture of Case is one of individual care for each client,” says Shawn.

Lissa feels that client relationships are the most important part of the home improvement business.

“Remodeling is a relationship driven business, and client relationships are formed by a mutual respect. Your home is your most valued possession,” Lissa says. “That theme seems to get lost in translation with many remodeling companies.”

With relationships comes trust, which Case engenders in their clients; all of Case’s craftsmen have had background checks and at least 10 years of experience in the field.

Shawn feels that educating Cleveland area consumers about remodeling is one of his top agendas as a business owner.

“There is an abundance of misconceptions about remodeling that the public does not know. Local do-it-yourself suppliers are not always the most cost-efficient, and they don’t have the highest quality materials for the price,” says Shawn. “In our area, home remodelers have a reputation of being unprofessional.”

“At CASE Cleveland, we believe in professionalism, on-time appointments and staying on-budget to exceed our client’s expectations, hence the name ‘Clients for Life.’” In five years, Shawn hopes to build the CASE brand name in the Cleveland area with a reputation of professionalism, reliability and the highest skilled craftsmanship. For more information, call (440) 734-CASE (2273).

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