Deerfield Roofing owner Bill Kovalak, second from left, takes a break with his crew at a home in Westlake. (West Life photo by Larry Bennet)

Deerfield Roofing makes customer service a priority
Published Oct. 14, 2009

The crew of Deerfield Roofing sees its jobs through with great care and detail, longtime employee Joe Egnor said. Egnor, a Cleveland resident, has worked for the company for more than 20 years and oversees everything from installation to job performance.

“We take care of the customer,” he said. “We try to take care of them until the very end of the job. We don’t take on too many jobs at once so we can devote our time to a job. We’re there until the job’s done. That way we do everything right.”

Deerfield Roofing, located at 2944 Whispering Shores Drive in Vermilion, provides all-phase roofing, siding and gutters and does complete tear-offs. No job is too big or too small for the company, which has been in business for about 24 years, Egnor said.

The company does a lot of its business in the Westshore area, but it travels all over, including to neighboring states. It does both residential and commercial roofing.

“There’s no range on our work,” Egnor said. “We go where the work is.”

Also, Deerfield Roofing provides free estimates and will come to the customer’s house to meet with them.

“Usually we try to get there within 24 hours – the same day or the following day,” Egnor said. “Sometimes we talk to people and they say other companies told them they would have to wait a week and a half. We don’t do that.”

Deerfield Roofing also works year-round.

“Some people can’t wait until the spring,” Egnor said. “We definitely slow down in the winter, but we still do jobs.”

Egnor has been roofing for about 26 years, he said. Many members of his family were roofers so he was bred into it.

“On my first job, they told me to make sure I wore boots,” he laughingly recalled. “I showed up in cowboy boots.”

Since that first experience, Egnor has learned how to make a business a success.

“Every job that I do has got to be what I would do in my own home,” he said. “I’m not there trying to sell people something they don’t need, and I’m not trying to price gouge them.”

One of the compliments he often gets from customers is the clean up the crew does before it leaves.

“People have told us their yards look better after we leave than before we started,” he said. “We leave everything perfect. It’s all about customer satisfaction – if a customer isn’t happy, I’m not happy.”

Egnor also prides himself on the cleanliness of his crew.

“I bring a respectable crew,” he said. “We are well-dressed. Now, roofers can only be so clean, but we pride ourselves on our appearance and our professionalism. We don’t have blaring radios, and we’re not screaming at each other. We make it as pleasant as possible when we’re at a customer’s house.”

For more information on Deerfield Roofing, call (440) 963-4200.

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